hyph Privacy Policy – How Your Personal Data Is Handled

When you register and use the hyph platform, we collect certain personal information that is necessary to operate your account and deliver our services to you. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to confirm your identity and age. Financial information such as your preferred payment method, GCash or Maya account details, and transaction history is collected to process deposits and withdrawals securely. We also collect technical data automatically when you use our platform, including your device type, browser, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall user experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your account, verify your identity, process financial transactions, and communicate with you about your activity on the platform. We use your contact details to send account notifications, security alerts, and updates about platform features or policy changes that may affect you. Transaction data is used to process deposits and withdrawals accurately and to maintain records required under applicable Philippine regulations. Technical and behavioural data helps us identify and prevent fraud, protect account security, and ensure the platform operates correctly across different devices and network conditions. We may also use aggregated, anonymised data to analyse platform performance and improve the features and content we offer to Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond what is described here will only occur with your explicit consent or as required by law.

hyph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share data only with trusted service providers who assist us in delivering the platform's core functions, such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of hyph or its users. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with advertisers or analytics companies in a way that identifies you personally. Any disclosure outside the scope described here will only occur with your prior consent.

As a registered player on the hyph platform, you have the right to access the personal data we hold about you at any time by submitting a request through our support team. You may also request corrections to any inaccurate or incomplete information in your account profile, and we will update our records promptly upon verification. If you wish to close your account and request deletion of your personal data, you may do so subject to any legal retention obligations that require us to keep certain records for a defined period. You have the right to object to or restrict certain types of data processing, including the use of your data for non-essential communications. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and in accordance with applicable law.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the hyph platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We conduct regular security reviews and maintain incident response procedures to address any potential data breaches promptly and transparently. Your personal data is retained for as long as your account remains active and for a period thereafter as required by Philippine regulatory and legal obligations. Financial transaction records are typically retained for a minimum of five years in accordance with anti-money laundering requirements. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. If you have questions about our security practices or wish to report a concern, please contact our support team directly.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered players through the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. Continued use of the hyph platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your data is being handled. If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is processed, please reach out to our support team using the contact details available on the platform. You may also visit our FAQ page for answers to common questions about account management and data handling. We are committed to being transparent and responsive in all matters relating to your privacy.